Ansys Customer Portal Registration
* A Technical Enhancements and Customer Support (TECS) or Lease license agreement is required.
* For Academic products users, only the designated Ansys Support Coordinator (ASC) of the Academic site can register.
* Your corporate/institutional email address is required to access the Ansys Customer Portal.
Q. How do I register as an Ansys customer or channel partner?
You can also watch a video stepping you through the process here
Once your account has been verified, you are signed in to the site and will not need to sign in to any site requiring Ansys Account access while your session is active.
Q. How can I retrieve my customer number?
A. Please visit the following link: Customer Number Retrieval
Ansys Customer Portal Signing In
* A Technical Enhancements and Customer Support (TECS) or Lease license agreement is required.
* For Academic products users, only the designated Ansys Support Coordinator (ASC) of the Academic site can sign in.
Q. What is my user name and password?
A. Your Ansys Account email address and password are used to access the Ansys Customer Portal.
Q. I forgot my password. How can I create a new one?
A.Go to https://support.ansys.com and click Sign Up or Sign In. Enter your email address, then click Forgot Password to reset your password.
Q. I get the error message "Bad user name or password." What should I do?
A. You have entered either an invalid email address or an incorrect password. Enter the email address and password you used to create your Ansys Account.
Q. How do I update my account information, such as my name or the phone number used for sign-in verification?
A. To access your account settings, click Manage your Ansys Account at the top of any Customer Portal page.
Password Reset
Q. How do I reset my password?
A. To reset your Ansys Account
password, go to https://support.ansys.com and click Sign Up or Sign In.
Enter your email address, then click Forgot Password to reset your password.
Note: If the verification code email does not appear in your inbox within a few minutes, be sure to check your spam folder for an email from
ansys-id@ansys.com (sent from ansys.com) and a subject line of "Ansys Account email verification code."
You might need to ask your IT department to whitelist smtp.office365.com.
Deactivated (Inactive) Account
Q. I have been notified that my account is deactivated. Why is my account deactivated?
A. Please contact your sales representative.
The corresponding contact data for your region can be found under: https://www.ansys.com/contact-us
Technical Support Requests
* A Technical Enhancements and Customer Support (TECS) or Lease license agreement is required.
* Registration of Ansys Customer Portal is required.
* Contract with direct office is required.
Q. How do I get technical support?
A. Please sign in to the Ansys Customer Portal and click Submit/Check Service Requests to create a service request.
Please see how to Manage Service Requests.
Q. What is my username and password for the Ansys Siebel Portal (to view and submit Service Requests)?
A. If you were migrated to an Ansys Account, use your old Customer Portal password. If you manually registered for an Ansys Account and created a password for viewing and submitting Service Requests, you must use that password. If you have forgotten or would like to reset your password, use the Portal's Forgot Password page.
Downloads
* A Technical Enhancements and Customer Support (TECS) or Lease license agreement is required.
* Registration with the Ansys Customer Portal is required.
Q. How do I download the latest version of software?
A. Please sign in to the Ansys Customer Portal and select Current Release under the Downloads tab.
Q. How do I download documentation?
A. To download documentation for a specific product, go to ansyshelp.ansys.com and select your product. On the product page, click the PDF link next to the guide that you want to download. To download all Ansys documentation, sign in to the Ansys Customer Portal and select Downloads > Current Release. On the Downloads page, go to the Documentation section and select the Product download file in the ANSYS column. Note that the Electronics documentation is available in a separate download (select Full Package in the Electronics column).
Training
Q. How can I apply for an account for the Ansys Learning Hub?
A. If you have your Ansys Customer Portal account, please sign in to the Ansys Customer Portal and select Tutorials & Training Materials under the Knowledge Resources tab. At the top of the page, there is a banner with the link to register. Please note: if you have previously had access to the Ansys Learning Hub then contact your Ansys Account Manager. If you don't have an Ansys Customer Portal account, please contact your Ansys Account Manager or email training@ansys.com with the following information:
Company Name:
Company Address:
Guests
Q. I was assigned a temporary Guest account. How do I access the Ansys Customer Portal?
A. Please go to https://support.ansys.com and click on the I have a guest account button and then enter your temporary account credentials on the sign-in page. Your user name will be the 8-character code (e.g., 1-abcdef) sent to you by Ansys.
Channel Partners
Q. What are my credentials for the Ansys Customer Portal?
A. Your Ansys Account email address and password are used to access the Ansys Customer Portal.
If you are a Channel Partner employee with an EXISTING Customer Portal account follow the instructions above under “How do I register as an Ansys customer or channel partner?” to create your Ansys Account. Note that your Ansys Account is different from your Ansys Partner Community account.
If you are a Channel Partner employee with NO Customer Portal account, contact your Sales Admin and ask them to submit an onboarding request on your behalf through the Ansys Partner Community.
Ansys Employees
Q. What are my credentials for the Ansys Customer Portal?
A. Ansys employees are no longer required to create separate Ansys ID accounts to sign into SSO-enabled Ansys sites and applications such as the Customer Portal, Ansys Help, Ansys API Documentation, etc. When Ansys employees are already signed in to their Ansys employee accounts (the accounts used for Microsoft Windows, Office 365, etc.), only an email address is required for access. If not already signed in, Ansys employees will also need to enter their Ansys employee account password and any other information required for employee authentication.
If you have further questions...
Please send your query to ansys-communityhelp@ansys.com with the following information:
Account number:
Company Name:
Company Address:
If you aren't sure how to retrieve your customer number, please try clicking on the following link:
Customer Number Retrieval
