Ansys Customer Portal Help



Ansys Customer Portal Registration

* A Technical Enhancements and Customer Support (TECS) or Lease license agreement is required.
* For Academic products users, only the designated Ansys Support Coordinator (ASC) of the Academic site can register.
* Your corporate/institutional email address is required to access the Ansys Customer Portal.

Q. How do I register as an Ansys customer or channel partner?

A. If you do not have an existing Customer Portal account and have not created an Ansys Account before, follow the steps below to create your Ansys Account and register for the Customer Portal. This step will let you access customer resources such as the Ansys Help site and the Ansys API Documentation site.

You can also watch a video stepping you through the process here

  1. Go to the Customer Portal at https://support.ansys.com
  2. On the sign-in screen, click Sign Up or Sign In.
  3. In the Sign Up or Sign In dialog, enter your email address, then click Continue.
    Note: Using a personal email address (such as a Gmail account) is valid for accessing some resources like free trials, but may prevent access to the Customer Portal and other sites that require Ansys Account access. For full access to all resources, you should use a business or institutional email address.
  4. On the No account found screen, click Send verification code. A code valid for 20 minutes is sent to your inbox.
    Note : If the email does not appear in your inbox within a few minutes, be sure to check your spam folder for an email from noreply@ansys.com (sent via sendgrid.net) and a subject line of "Ansys Account email verification code." If these messages are not in your spam or trash folder, please ask your IT department to check whether your corporate spam filter is stopping these emails from being delivered to your inbox. It might be necessary for your IT team to whitelist our dedicated IP address (149.72.44.142). The Ansys email security includes SPF and DKIM which provide industry best practices for email security
  5. Enter the code in the Verification code field, then click Verify code.
  6. When your email address has been verified, click Continue.
  7. Specify your name, then create and confirm a password.
  8. Review and accept the Ansys Terms and Conditions and Privacy Notice.
  9. Click Create account.
  10. Choose whether to register a phone number as an additional authentication method. If so, click Continue and register your phone number. Otherwise, select to use only email to authenticate.
  11. Once you receive your verification code, enter it in the verification code field.
  12. When prompted, specify additional information to complete your registration.

Once your account has been verified, you are signed in to the site and will not need to sign in to any site requiring Ansys Account access while your session is active.


Q. How can I retrieve my customer number?

A. Please visit the following link: Customer Number Retrieval


Top

Ansys Customer Portal Signing In

* A Technical Enhancements and Customer Support (TECS) or Lease license agreement is required.
* For Academic products users, only the designated Ansys Support Coordinator (ASC) of the Academic site can sign in.

Q. What is my user name and password?

A. Your Ansys Account email address and password are used to access the Ansys Customer Portal.

Q. I forgot my password. How can I create a new one?

A. Go to https://support.ansys.com and click on Sign Up or Sign In. Enter your email address, then click Forgot Password to reset your password. 

Q. I get the error message "Bad user name or password." What should I do?

A. You have entered either an invalid email address or an incorrect password. Enter the email address and password you used to create your Ansys Account.

Q. How do I update my account information, such as my name or the phone number used for sign-in verification?

A. To access your account settings, click Manage your Ansys Account at the top of any Customer Portal page.


Password Reset

Q. How do I reset my password?

A. To reset your Ansys Account password, go to https://support.ansys.com and click on Sign Up or Sign In. Enter your email address, then click Forgot Password to reset your password.

Note: If the email does not appear in your inbox within a few minutes, be sure to check your spam folder for an email from noreply@ansys.com (sent via sendgrid.net) and a subject line of "Ansys Account email verification code." You might need to ask your IT department to allow this sender.


Deactivated (Inactive) Account

Q. I have been notified that my account is deactivated. Why is my account deactivated?

A. Please contact your sales representative.
The corresponding contact data for your region can be found under: https://www.ansys.com/contact-us


Technical Support Requests

* A Technical Enhancements and Customer Support (TECS) or Lease license agreement is required.
* Registration of Ansys Customer Portal is required.
* Contract with direct office is required.

Q. How do I get technical support?

A. Please sign in to the Ansys Customer Portal and click Submit/Check Service Requests to create a service request.
Please see how to Manage Service Requests. 

Q. What is my username and password for the Ansys Siebel Portal (to view and submit Service Requests)?

A. If you were migrated to an Ansys Account, use your old Customer Portal password. If you manually registered for an Ansys Account and created a password for viewing and submitting Service Requests, you must use that password. If you have forgotten or would like to reset your password, use the Portal's Forgot Password page.


Downloads

* A Technical Enhancements and Customer Support (TECS) or Lease license agreement is required.
* Registration with the Ansys Customer Portal is required.

Q. How do I download the latest version of software?

A. Please sign in to the Ansys Customer Portal and select Current Release under the Downloads tab.

Q. How do I download documentation?

A. To download documentation for a specific product, go to ansyshelp.ansys.com and select your product. On the product page, click the PDF link next to the guide that you want to download. To download all Ansys documentation, sign in to the Ansys Customer Portal and select Downloads > Current Release. On the Downloads page, go to the Documentation section and select the Product download file in the ANSYS column.  Note that the Electronics documentation is available in a separate download (select Full Package in the Electronics column).


Training

Q. How can I apply for an account for the Ansys Learning Hub?

A. If you have your Ansys Customer Portal account, please sign in to the Ansys Customer Portal and select Tutorials & Training Materials under the Knowledge Resources tab. At the top of the page, there is a banner with the link to register. Please note: if you have previously had access to the Ansys Learning Hub then contact your Ansys Account Manager. If you don't have an Ansys Customer Portal account, please contact your Ansys Account Manager or email training@ansys.com with the following information:

Company Name:
Company Address:


Guests

Q. I was assigned a temporary Guest account. How do I access the Ansys Customer Portal?

A. Please go to https://support.ansys.com and click on the I have a guest account button and then enter your temporary account credentials on the sign-in page. Your user name will be the 8-character code (e.g., 1-abcdef) sent to you by Ansys.


Channel Partners

Q. What are my credentials for the Ansys Customer Portal?

A. Your Ansys Account email address and password are used to access the Ansys Customer Portal.
If you are a Channel Partner employee with an EXISTING Customer Portal account follow the instructions above under “Signing in as an existing customer” to create your Ansys Account. Note that your Ansys Account is different from your Ansys Partner Community account.
If you are a Channel Partner employee with NO Customer Portal account, contact your Sales Admin and ask them to submit an onboarding request on your behalf through the Ansys Partner Community.


Ansys Employees

Q. What are my credentials for the Ansys Customer Portal?

A. You will be asked to enter your Ansys email address and a new password to create an Ansys Account the first time you try to access the Ansys Customer Portal. You will then use your Ansys Account credentials for subsequent visits to the Ansys Customer Portal.

Q. I cannot sign in to the Ansys Customer Portal with my Ansys email address and Ansys Account password. What should I do?

A. Go to https://support.ansys.com and click on Sign Up or Sign In. Enter your email address, then click Forgot Password to reset your password.


If you have further questions...
Please send your query to ansys-community-help@ansys.com with the following information:

Account number:
Company Name:
Company Address:

If you aren't sure how to retrieve your customer number, please try clicking on the following link:
Customer Number Retrieval