Ansys Sign-In Help

Previously, a Customer Portal account was required to access the Ansys Customer Portal, Ansys Help site, Ansys API Documentation site, and other Ansys resources. Your Customer Portal account has been automatically converted to an Ansys ID.

If your access to the Ansys Learning Hub (ALH) has been denied, this could be due to one of the following:

Your Ansys ID and your ALH subscription have different usernames.
If the ALH does not recognize the username (your registered email address) from your Ansys ID, you need to contact training@ansys.com to adjust your username (email) for your ALH subscription.

You have an Ansys ID, but you do not have an Ansys Learning Hub subscription.
If you have an activation code, you need to register here.
If you are aware your organization has a company-wide subscription, but you do not know your activation code, contact your Ansys Customer/Sales Representative. Sign up for a 30-day trial today or buy an individual subscription through the Ansys Store.

You have an Ansys ID and your ALH subscription has expired.
To renew your subscription, visit the Ansys Store. or contact your Ansys Customer/Sales representative.

To sign in to a site that you formerly accessed with a Customer Portal account:

1. In the sign-in dialog, enter the email address associated with your former Customer Portal account, then click Continue.
2. Click Send verification code. An email is sent to you containing a verification code that is valid for 20 minutes.
   Note : If the email does not appear in your inbox within a few minutes, be sure to check your spam folder for an email from ansys-id@ansys.com (sent from ansys.com) and a subject line of "Ansys ID email verification code." If these messages are not in your spam or trash folder, please ask your IT department to check whether your corporate spam filter is stopping these emails from being delivered to your inbox. It might be necessary for your IT team to whitelist smtp.office365.com.
3. Enter the code in the Verification Code field, then click Verify code. 
   
4. After your email address has been verified, click Continue.
5. Choose whether to register a phone number or authentication app as an additional authentication method. If so, make a selection and click Continue and register your phone number or authentication app. Otherwise, select to use only email to authenticate.
6. Once you receive your verification code, enter it in the verification code field.
7. Create and confirm a password for your Ansys ID. This can be the same password that you used for your Customer Portal account, or a new one.

Once your account has been verified, you are signed in to the site and will not need to sign in to any site requiring Ansys ID access while your session is active.

If you do not have an existing Customer Portal account and have not created an Ansys ID before, follow the steps below to create your Ansys ID and register as an Ansys customer. This will allow you to access customer resources such as the Ansys Customer Portal, Ansys Help site, and Ansys API Documentation site. You can perform these steps from any site that requires Ansys ID access

1. If you are accessing the Ansys Customer Portal, click Sign Up or Sign In on the landing page. If you are accessing another site, go to the next step.
2. In the sign-in dialog, enter your email address, then click Continue.
   
3. In the ‘No account found’ dialog, click Send verification code. A code valid for 20 minutes is sent to your inbox.
   Note : If the email does not appear in your inbox within a few minutes, be sure to check your spam folder for an email from ansys-id@ansys.com (sent from ansys.com) and a subject line of "Ansys ID email verification code." If these messages are not in your spam or trash folder, please ask your IT department to check whether your corporate spam filter is stopping these emails from being delivered to your inbox. It might be necessary for your IT team to whitelist smtp.office365.com.
4. Enter the code in the Verification code field, then click Verify code.
5. When your email address has been verified, click Continue.
6. Specify your name, then create and confirm a password.
7. Review and accept the Ansys User Terms of Use and the Privacy Notice.
8. Click Create account. 
9. Choose whether to register a phone number or authentication app as an additional authentication method. If so, make a selection and click Continue and register your phone number or authentication app. Otherwise, select to use only email to authenticate.
10. When prompted, specify additional information to complete your registration.

Once your account has been verified, you are signed in to the site and will not need to sign in to any site requiring Ansys ID access while your session is active.

If you are a Channel Partner employee with an EXISTING Customer Portal account follow the instructions above under “Signing in as an existing customer” to create your Ansys ID. Note that your Ansys ID is different from your Ansys Partner Community account.

If you are a Channel Partner employee with NO Customer Portal account, contact your Sales Admin and ask them to submit an onboarding request on your behalf through the Ansys Partner Community.

Ansys employees are no longer required to create separate Ansys ID accounts to sign in to SSO-enabled Ansys sites and applications such as the Customer Portal, Ansys Help, Ansys API Documentation, etc. When Ansys employees are already signed in to their Ansys employee accounts (the accounts used for Microsoft Windows, Office 365, etc.), only an email address is required for access. If not already signed in, Ansys employees will also need to enter their Ansys employee account password and any other information required for employee authentication.

Ansys employees taken to the HRIS instead of the Learning Hub
When an Ansys employee tries to access the Ansys Learning Hub (ALH) while already signed in to the HRIS, the employee will be taken to the HRIS homepage. This is because the HRIS and the ALH are both SAP products and share a cookie. The solution is to access the two applications in different browsers.

An Ansys ID is required to sign in to subscription-based products and services.

You are prompted to create an Ansys ID when you do either of the following for the first time:

• Request a free trial of subscription-based software
• Download an app from the Ansys Store

If your company has purchased subscriptions, an administrator may add you to the subscription user pool. When this happens, an Ansys ID is created for you automatically if you do not already have one. When a subscription is assigned to you, you will need to sign in to the product or service to begin using it.

To sign in to a subscription-based product or service:

1. In the sign-in dialog, enter the email address associated with your Ansys ID.
2. Click Continue.
3. If you had an Ansys ID prior to being assigned a subscription, enter your Ansys ID password. Otherwise, if an Ansys ID has been created for you, create and confirm a password.
4. Click Sign In.
5. If you are signing in to your Ansys ID for the first time, or you are resetting your password, an email is sent to you that contains a verification code. Enter the code in the Verification Code field, then click Verify Email.

Upon successful verification, you are signed in to your Ansys ID, and have full access to the product or service.

If you are not an Ansys customer but have been invited to explore Ansys as a guest, follow the steps below to access the Customer Portal.

1. On the Customer Portal landing page, click I have a guest account.
2. When prompted, enter the temporary username and password that has been sent to you by Ansys via email. Your username is an 8-character code such as 1-abcdef.

Academic support is provided through the Ansys Learning Forum. The forum is the go-to place for students, educators, researchers and industry engineers to engage with peers and Ansys experts.

Please register and create your Ansys Learning Forum profile so you can take advantage of our public discussions designed to get you quick answers. You may also check out the Ansys Learning Forum Overview.

Users of some companies will use federated authentication for SSO-enabled Ansys sites and applications such as the Customer Portal, Ansys Help, Ansys API Documentation, etc. When these users are already signed in to their employee accounts, only an email address is required for access. If not already signed in, these users will also need to enter their employee account password and any other information required for employee authentication.

Q. Not receiving your verification code email?

A. If you did not receive your verification code email while signing up, here are a few things to try:

1. Retry the Ansys ID registration. The code is valid for 20 minutes.
2. Check your spam folder for an email from ansys-id@ansys.com (sent from ansys.com) and a subject line of "Ansys ID email verification code."
3. If these messages are not in your spam or trash folder, please ask your IT department to check whether your corporate spam filter is stopping these emails from being delivered to your inbox. It might be necessary for your IT team to whitelist smtp.office365.com.

   Q. Not receiving your verification code phone call?

   A. If you did not receive your verification code phone call (via the ‘Call me’ method), the caller ID might label the call as an “unknown” caller. If the call is not received, check for blocked calls or refer to this troubleshooting guide.

• Do not use the Tor browser to access Ansys portals. Anonymous sign-ins will be blocked.
• Use the 'Forgot Password?' link on the sign-in page to reset your password and remove the block.
• Sign in from a familiar location and device if your blocked sign-in attempt was done using an unfamiliar device and/or location.
• If feasible, connect without your VPN.
• Submit a help form request using the 'Need more help?' section on this page.