/Ansys Account

Ansys Account is a single sign-in solution that enables you to sign in one time and use a single set of credentials to access multiple Ansys products, services, and websites.

Use your Ansys Account to access:

  • Subscription-based applications
  • Ansys Store downloads
  • Ansys Licensing portal
  • Ansys Learning Hub
  • Ansys Account portal
  • Ansys Cloud portal
  • Ansys forums (Cloud and Discovery)
  • Ansys Customer Portal
  • Ansys Customer Center
  • Ansys Help site
  • Ansys Innovation Courses
  • Ansys API Documentation site
  • Ansys Medini Portal
  • Ansys Lumerical

Seeing something new?

Previously, sites such as the Ansys Customer Portal and Ansys Help were accessed using a Customer Portal account, while other sites such as the Ansys Cloud portal were accessed using an Ansys Account. Now, all sites are accessed using an Ansys Account, creating a consistent sign-in experience across all Ansys resources. Additionally, signing in to one site provides automatic access to other sites requiring Ansys Account access, eliminating the need to sign in again during the current browser session. If you have an existing Customer Portal account, see the next topic for sign-in instructions.

Have an existing Customer Portal account?

Previously, a Customer Portal account was required to access the Ansys Customer Portal, Ansys Help site, Ansys API Documentation site, and other Ansys resources. Your Customer Portal account has been automatically converted to an Ansys Account.

Signing in as an existing customer

To sign in to a site that you formerly accessed with a Customer Portal account:

  1. In the sign-in dialog, enter the email address associated with your former Customer Portal account, then click Continue.
  2. Click Send verification code. An email is sent to you containing a verification code that is valid for 20 minutes.
    Note : If the email does not appear in your inbox within a few minutes, be sure to check your spam folder for an email from noreply@ansys.com (sent via sendgrid.net) and a subject line of "Ansys Account email verification code." If these messages are not in your spam or trash folder, please ask your IT department to check whether your corporate spam filter is stopping these emails from being delivered to your inbox. It might be necessary for your IT team to whitelist our dedicated IP address (149.72.44.142). The Ansys email security includes SPF and DKIM which provide industry best practices for email security.
  3. Enter the code in the Verification Code field, then click Verify code. 
  4. After your email address has been verified, click Continue.
  5. Choose whether to register a phone number or authentication app as an additional authentication method. If so, make a selection and click Continue and register your phone number or authentication app. Otherwise, select to use only email to authenticate.
  6. Once you receive your verification code, enter it in the verification code field.
  7. Create and confirm a password for your Ansys Account. This can be the same password that you used for your Customer Portal account, or a new one.

Once your account has been verified, you are signed in to the site and will not need to sign in to any site requiring Ansys Account access while your session is active.

Signing in as a new customer

If you do not have an existing Customer Portal account and have not created an Ansys Account before, follow the steps below to create your Ansys Account and register as an Ansys customer. This will allow you to access customer resources such as the Ansys Customer Portal, Ansys Help site, and Ansys API Documentation site. You can perform these steps from any site that requires Ansys Account access

  1. If you are accessing the Ansys Customer Portal, click Sign Up or Sign In on the landing page. If you are accessing another site, go to the next step.
  2. In the sign-in dialog, enter your email address, then click Continue.
    Note: Using a personal email address (such as a Gmail account) is valid for accessing some resources like free trials, but may prevent access to the Customer Portal and other sites that require Ansys Account access. For full access to all resources, you should use a business or institutional email address.
  3. In the ‘No account found’ dialog, click Send verification code. A code valid for 20 minutes is sent to your inbox.
    Note : If the email does not appear in your inbox within a few minutes, be sure to check your spam folder for an email from noreply@ansys.com (sent via sendgrid.net) and a subject line of "Ansys Account email verification code." If these messages are not in your spam or trash folder, please ask your IT department to check whether your corporate spam filter is stopping these emails from being delivered to your inbox. It might be necessary for your IT team to whitelist our dedicated IP address (149.72.44.142). The Ansys email security includes SPF and DKIM which provide industry best practices for email security.
  4. Enter the code in the Verification code field, then click Verify code.
  5. When your email address has been verified, click Continue.
  6. Specify your name, then create and confirm a password.
  7. Review and accept the Ansys User Terms of Use and the Privacy Notice.
  8. Click Create account. 
  9. Choose whether to register a phone number or authentication app as an additional authentication method. If so, make a selection and click Continue and register your phone number or authentication app. Otherwise, select to use only email to authenticate.
  10. When prompted, specify additional information to complete your registration.
  11. Create a password for submitting and viewing Service Requests. This can be the same as your Ansys Account password.

Once your account has been verified, you are signed in to the site and will not need to sign in to any site requiring Ansys Account access while your session is active.

Signing in as a Channel Partner

If you are a Channel Partner employee with an EXISTING Customer Portal account follow the instructions above under “Signing in as an existing customer” to create your Ansys Account. Note that your Ansys Account is different from your Ansys Partner Community account.

If you are a Channel Partner employee with NO Customer Portal account, contact your Sales Admin and ask them to submit an onboarding request on your behalf through the Ansys Partner Community.

Signing in as an Ansys employee

Ansys employees are no longer required to create separate Ansys ID accounts to sign in to SSO-enabled Ansys sites and applications such as the Customer Portal, Ansys Help, Ansys API Documentation, etc. When Ansys employees are already signed in to their Ansys employee accounts (the accounts used for Microsoft Windows, Office 365, etc.), only an email address is required for access. If not already signed in, Ansys employees will also need to enter their Ansys employee account password and any other information required for employee authentication.

Signing in to subscription-based products and services

An Ansys Account is required to sign in to subscription-based products and services.

You are prompted to create an Ansys Account when you do either of the following for the first time:

  • Request a free trial of subscription-based software
  • Download an app from the Ansys Store

If your company has purchased subscriptions, an administrator may add you to the subscription user pool. When this happens, an Ansys Account is created for you automatically if you do not already have one. When a subscription is assigned to you, you will need to sign in to the product or service to begin using it.

To sign in to a subscription-based product or service:

  1. In the sign-in dialog, enter the email address associated with your Ansys Account.
  2. Click Continue.
  3. If you had an Ansys Account prior to being assigned a subscription, enter your Ansys Account password. Otherwise, if an Ansys Account has been created for you, create and confirm a password.
  4. Click Sign In.
  5. If you are signing in to your Ansys Account for the first time, or you are resetting your password, an email is sent to you that contains a verification code. Enter the code in the Verification Code field, then click Verify Email.

Upon successful verification, you are signed in to your Ansys Account, and have full access to the product or service.

Signing in to the Customer Portal as a guest

If you are not an Ansys customer but have been invited to explore Ansys as a guest, follow the steps below to access the Customer Portal.

  1. On the Customer Portal landing page, click I have a guest account.
  2. When prompted, enter the temporary username and password that has been sent to you by Ansys via email. Your username is an 8-character code such as 1-abcdef.

Are you a student?

Academic support is provided through the Ansys Learning Forum. The forum is the go-to place for students, educators, researchers and industry engineers to engage with peers and Ansys experts.

Please register and create your Ansys Learning Forum profile so you can take advantage of our public discussions designed to get you quick answers. You may also check out the Ansys Learning Forum Overview.

Federated SSO

Users of some companies will use federated authentication for SSO-enabled Ansys sites and applications such as the Customer Portal, Ansys Help, Ansys API Documentation, etc. When these users are already signed in to their employee accounts, only an email address is required for access. If not already signed in, these users will also need to enter their employee account password and any other information required for employee authentication.

Troubleshooting

Q. Not receiving your verification code email?

A. If you did not receive your verification code email while signing up, here are a few things to try:

  1. Retry the Ansys Account registration. The code is valid for 20 minutes.
  2. Check your spam folder for an email from noreply@ansys.com (sent via sendgrid.net) and a subject line of "Ansys Account email verification code."
  3. If these messages are not in your spam or trash folder, please ask your IT department to check whether your corporate spam filter is stopping these emails from being delivered to your inbox. It might be necessary for your IT team to whitelist our dedicated IP address (149.72.44.142). The Ansys email security includes SPF and DKIM which provide industry best practices for email security.

Q. Not receiving your verification code phone call?

A. If you did not receive your verification code phone call (via the ‘Call me’ method), the caller ID might label the call as an “unknown” caller. If the call is not received, check for blocked calls or refer to this troubleshooting guide.

Encounter a "Sign-On blocked" error message?

  • Do not use the Tor browser to access Ansys portals. Anonymous sign-ins will be blocked.
  • Use the 'Forgot Password?' link on the sign-in page to reset your password and remove the block.
  • Sign in from a familiar location and device if your blocked sign-in attempt was done using an unfamiliar device and/or location.
  • If feasible, connect without your VPN.
  • Submit a help form request using the 'Need more help?' section on this page.

Need more help?

Need help signing in? Complete the form below and the Ansys hypercare team will address your request as quickly as possible.